The Rigged-Up Net

NYT Reviews VoIP: Vonage, Packet8, VoicePulse

“The New York Times Technology section reviews VoIP services Vonage, VoicePulse and Packet8. A second article rounds up the competition including VoIP start-ups, cable companies and traditional telcos. The review primarily focuses on Vonage and it’s an enlightening review particularly because the reporter isn’t a techie. Most interesting is the comment from Vonage’s CEO Jeffrey Citron: ‘We’re not that happy with the level of service today.’ The outcome of the review and CEO’s comments really do indicate that VoIP is still at the bleeding edge – and not for the average consumer – but the technology is maturing quickly. It will be interesting to see if the telcos do any better with their QoS (quality of service) – which has historically been a critical differentiating factor and competitive advantage – when they introduce their VoIP services in 2004.”