November 25th, 2003
Number Portability
EscapeCellHell.org is a project of Consumers Union. Our goal is to increase the power of consumers and improve service and options in the wireless phone market. States and the federal government have seen a marked increase in wireless complaints in the past few years, yet there are no baseline customer safeguards. By fighting for basic standards like simplified calling plans, adequate trial periods, fair contracts and understandable bills, EscapeCellHell.org aims to improve wireless service plans and call quality. EscapeCellHell.org also gives consumers advice on comparison shopping for cell phone service, tips on how to complain, and information on cell phone safety.